FAQ’s

Need help with implementation, troubleshooting, or finding compatible PSP vendors?

Our FAQ section covers it all, with details on customising passes, integrating with terminals and payment services, and using NFC protocols.

Find answers to common questions about PassEntry
FAQ Subject:

Access

What is NFC access control?

Near-field communication (NFC) access control is a way to have total and complete control of who enters your premises and when by verifying and granting access remotely. It is a flexible, cost-efficient solution that allows those who are allowed to enter your premises to do it quicker and more efficiently by storing their digital passes on their phones. No more lost keys, fobs and cards because your clients will have their access pass securely stored on their smartphones.

Where are the access passes stored?

All access passes are securely stored in your clients Apple and Google wallets on their smartphones and they can access them with a quick tap.

Do our clients need to have any additional apps?

No.

Can our client enter our premises without finding and opening their pass?

Yes, all they need to do is unlock their phone and tap the reader to enter.

Is it easy to integrate the PassEntry access control solution?

Yes, our API is easy to integrate with the existing systems and all cloud-based interfaces and it allows you to control your access passes and reports from the PassEntry’s online dashboard. Every step of the integration process is simple.

Can access passes be customised?

Yes, you can design your tickets to suit your branding. You can add a logo, banner, pick a colour for the access pass background and fonts, add your terms as well as URL and other important links / information.

Can I issue or revoke access passes remotely?

Yes, you can easily create, distribute, instantly issue, revoke & amend access passes, at any time remotely.

Does PassEntry offer reports?

Yes, thanks to our real-time reports, you are in control of who enters your premises at any time. This allows you to make any amends to access passes whenever you find it necessary.

Is PassEntry’s API aligned with Google and Apple?

Yes, our team is always updating our API to be aligned with Google and Apple.

Getting Started

What is PassEntry?

PassEntry is a digital pass platform that unifies the creation and management of passes for loyalty, tickets, transit, access, and more. It offers pass creation, updates, and redemption with seamless automation and integration.

Where can I download PassEntry?

PassEntry is currently compatible with Apple, Google and Samsung Wallets. PassEntry is designed for merchants and businesses to issue digital passes and is not available for end-users to use.

Can PassEntry be tailored to reflect my brand?

Yes, PassEntry offers extensive customisation options, allowing you to create passes that align with your brand’s aesthetic.

Integrations

Can PassEntry assist with finding a PSP vendor that supports contactless passes?

Yes, we can guide you to find the right PSP vendor that aligns with your business needs and supports contactless technology.

Which terminals and payment services are compatible with PassEntry?

PassEntry integrates with various NFC-enabled terminals and payment platforms like Adyen, Verifone, Dot Origin, and ID Tech. Contact us for specific compatibility questions.

Loyalty

What is a digital loyalty programme?

A digital loyalty programme is a customer loyalty programme designed to be accessed and used by your customers with a simple tap on their phones. Traditional cards and stamping methods are becoming obsolete as they can be rather ineffective due to your customers forgetting or losing their loyalty cards. With a digital loyalty programme, you can be sure that your customers will have their digital loyalty cards on them.

Where are digital loyalty cards stored?

Digital loyalty cards issued with PassEntry solutions are stored in your customers’ Apple or Google wallets.

How can I keep track of my loyal customers?

PassEntry offers real-time reports which you can use to keep track of your loyal customers. By having these reports you can easily plan, adapt or introduce new loyalty perks to attract new customers.

Can I customise loyalty cards to suit my brand?

Yes, you can design your loyalty cards to suit your business. You can add a logo, banner, pick a colour for the card background and fonts, add your terms as well as clickable URLs.

Are any additional apps necessary to store our digital loyalty cards?

No.

Is it complicated to use PassEntry’s loyalty solution?

No, not at all. Our API is easy to integrate with the existing systems and all cloud-based interfaces. Not only are you able to save a significant amount of money by not having to print loyalty cards, you can also keep track of your loyal customers more efficiently.

Can our customers use their digital loyalty cards without opening them?

Yes, simply tap and stamp.

Is PassEntry’s API aligned with Google and Apple?

Yes, our team is always updating our API to be aligned with Google and Apple.

Membership

What is a NFC digital membership card?

A Near-field communication (NFC) digital membership card is a digital version of your customers’ membership cards that are stored in their smartphones. By opting for digital membership cards, your business can reduce costs significantly by removing plastic or paper cards completely.

Where are digital membership cards stored?

Digital membership cards are safely stored in your customers’ Apple or Google wallets.

Can our members use their digital membership cards without loosing time to find it on their phones?

Yes they can! You members should simply unlock their phones to tap the reader to enter and that’s it.

Do our customers need to download any apps to access their digital membership cards?

No.

Is implementing PassEntry’s digital membership solution easy to accomplish?

Yes because PassEntry’s API is easy to integrate with the existing systems and all cloud-based interfaces. No expensive equipment or certifications are necessary to use it and you can easily keep track of everything via PassEntry’s online dashboard.

Can our digital membership cards be modified to suit our brand?

Yes, you can edit and design your digital membership cards to suit your business. You can add a logo, banner, pick a colour for the digital membership card background and fonts, add your terms as well as URL.

Are real-time reports available?

Yes, PassEntry allows you to have real-time insights at all times. Real-time reports are available which can help you create even better membership programmes or give you valuable ideas on how to keep your members even more engaged.

How does PassEntry help our business improve relationships with our clients?

Not only will you have real-time reports which you can use to boost your marketing efforts, but PassEntry also offers you the option to send real-time push notifications to membership card holders. This can keep your less active members engaged while turning your more loyal ones into your brand evangelists.

Is PassEntry’s API aligned with Google and Apple?

Yes, our team is always updating our API to be aligned with Google and Apple.

Ticketing

What are NFC mobile tickets?

Near-field communication (NFC) mobile tickets are digital passes that are safely stored on your clients’ phone. It is the safest, easiest and most flexible way to receive tickets for events, while ensuring that the risks of them getting stolen, lost or forgotten are minimal. It is as simple as tapping your NFC-enabled phone on the reader and then entering the premise.

Where are mobile tickets stored?

Tickets are seamlessly added to their Apple or Google wallet.

Do our clients need to download any apps?

No!

How do they enter a venue using PassEntry?

By simply unlocking their phone and tapping on the reader.

Is PassEntry difficult to integrate?

No, not at all. Due to it being cloud-based, our API is easy to integrate with the existing systems and all cloud-based interfaces. It does not require expensive equipment to use it. In addition to this, you can manage everything from the PassEntry’s online dashboard which is easy to use.

Can tickets be personalised?

Yes, you can customise your tickets to suit your event, brand or business goals. You can add a logo, banner, pick a colour for the digital pass background and fonts, add your terms as well as URL.

Can a screenshot of a ticket be used to enter events?

No, a screenshot of a ticket cannot be used to enter events. You clients need to use their digital pass (mobile ticket) to enter your event.

Is PassEntry’s API aligned with Google and Apple?

Yes, our team is always updating our API to be aligned with Google and Apple.

What about reporting? Are real-time reports available?

Yes, PassEntry takes great pride in enabling you to have detailed insights into your clients’ behaviour.

Can I control or change digital passes remotely?

Yes, you can easily create, distribute, instantly issue, revoke & amend mobile tickets, at any time remotely.

How can I improve relationships with my clients with PassEntry?

PassEntry allows you to send real-time push notifications to pass holders which will improve user engagement. You can use it to improve your relationship with your audience to keep them engaged whenever you want – before, during and after your events.

Not found the help you need, get in touch with us today.